E-commerce: usefulness of delivery option features in France 2020| ��ƽ��

Share of French consumers rating delivery option features of e-commerce websites as useful in 2020

Characteristic	Very useful	Quite useful	Not very useful	Not useful at all	Don't know
The possibility of returning / exchanging the purchased product at the store	58%	33%	3%	2%	4%
Home delivery	61%	29%	4%	2%	4%
Delivery to a relay point	48%	39%	8%	1%	4%
E-reservation	31%	42%	16%	6%	5%
Click & collect	31%	42%	16%	6%	5%
The possibility of mixing several delivery methods in a single shopping basket in case of unavailability	33%	39%	17%	7%	4%

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Release date

September 2020

More information

Region

France

Survey time period

July 8-9, 2020

Number of respondents

1,004 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The question was phrased by the source as follows: " Diriez-vous que proposer chacune des fonctionnalités suivantes sur un site de commerce en ligne est utile ou pas ?"

Citation formats

With the outbreak of the virulent COVID-19 crisis in 2020, physical commerce has somewhat shifted into a digital mode. With rising online availability and a high range of diverse products, e-commerce websites, online marketplaces, pure players and small businesses have assessed their consumers needs and acted accordingly, especially regarding delivery options. When French consumers were asked, which delivery functionalities were the most important to display, 61 percent mentioned that the possibility home delivery was the most useful delivery option feature.