| Characteristic | Share of contacts |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
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January 2016
United Kingdom
October 2015
1,000 respondents
UK households who contacted their Pay TV provider
Online survey
This question was phrased by the source as follows: "And more specifically, which of the following best describes what the issue with [PROVIDER] was concerning?"
*The source adds the following information: "Respondents were shown a different list of reasons to choose from dependent on whether they said their most recent contact was regarding a billing, fault and repair or general issue. To enable a comparison the data in Figure 15 was expressed as a proportion of all those that had contacted their pay TV provider in the 3 months prior to the interview (July to September 2015)"
