All UK households 16+ who had a reason to complain about landline
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "What was the issue/s you had reason to complain about in connection with your landline?"
*e.g.voice mails delivered late, poor call/ line quality or not performing as advertised, complete loss of service
**e.g. unexpected/unclear charges, overcharged or incorrect bill
***e.g. time taken to install/set up the service, changed. missed/late installation or installation appointment, it was not installed/set up correctly or time taken for hardware to arrive
****e.g. time taken to repair, it didn't happen/didn't happen when you were told it would or didn't solve the problem
Citation formats
Reasons to complain about landlines service or provider in the UK 2018
This statistic displays the share of the most common issues reported by landline users during recent contact with their service provider in the United Kingdom (UK) in 2018. The most common complaint was the service not performing as it should, for example voice mails delivered late, poor call/ line quality or not performing as advertised, complete loss of service, with a share of ** percent.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Ofcom. (April 30, 2019). Share of most common reasons to complain about landline service or provider reported by landline users in the United Kingdom (UK) in 2018 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/649003/fault-issues-landlines-users-experience-with-their-provider-in-the-uk/
Ofcom. "Share of most common reasons to complain about landline service or provider reported by landline users in the United Kingdom (UK) in 2018." Chart. April 30, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/649003/fault-issues-landlines-users-experience-with-their-provider-in-the-uk/
Ofcom. (2019). Share of most common reasons to complain about landline service or provider reported by landline users in the United Kingdom (UK) in 2018. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/649003/fault-issues-landlines-users-experience-with-their-provider-in-the-uk/
Ofcom. "Share of Most Common Reasons to Complain about Landline Service or Provider Reported by Landline Users in The United Kingdom (Uk) in 2018." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Apr 2019, /statistics/649003/fault-issues-landlines-users-experience-with-their-provider-in-the-uk/
Ofcom, Share of most common reasons to complain about landline service or provider reported by landline users in the United Kingdom (UK) in 2018 ÌÇÐÄÆƽâ°æ, /statistics/649003/fault-issues-landlines-users-experience-with-their-provider-in-the-uk/ (last visited July 26, 2026)
Share of most common reasons to complain about landline service or provider reported by landline users in the United Kingdom (UK) in 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: /statistics/649003/fault-issues-landlines-users-experience-with-their-provider-in-the-uk/
