all who complained about the landline service in the past 6 months
Method of interview
Online survey
Supplementary notes
The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint that you had?"
The source adds the following information: "In 2011, two waves of research were conducted and the data shown relates to Q3"
* The base was below 100
**this number of respondents is related to TalkTalk customers, and it is only for 2020
Citation formats
TalkTalk landline user satisfaction with handling of complaints in the UK 2011-2020
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Ofcom. (May 7, 2021). TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. "TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020." Chart. May 7, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. (2021). TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. "Talktalk Landline User Customer Service Satisfaction Level with The Handling of Complaints in The United Kingdom (Uk) from 2011 to 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 7 May 2021, /statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom, TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 ÌÇÐÄÆƽâ°æ, /statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/ (last visited July 31, 2026)
TalkTalk landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 [Graph], Ofcom, May 7, 2021. [Online]. Available: /statistics/649267/talktalk-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
