all who complained about the landline service in past 6 months
Method of interview
Online survey
Supplementary notes
The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint that you had?"
*This number of respondents is related to BT, and only for the year 2020.
Citation formats
BT landline user satisfaction with handling of complaints in the UK 2011-2020
This statistic displays the customer satisfaction level for British Telecom (BT) landline users following complaints in the United Kingdom (UK) from 2011 to 2020. In 2020, the customer satisfaction was 56 percent, up 2 percent from the previous year.
British Telecommunications (BT) is a British multinational telecommunications services company located in the United Kingdom, and it operates in about 180 countries.
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Ofcom. (May 7, 2021). BT landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/649251/bt-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. "BT landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020." Chart. May 7, 2021. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/649251/bt-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. (2021). BT landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/649251/bt-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. "Bt Landline User Customer Service Satisfaction Level with The Handling of Complaints in The United Kingdom (Uk) from 2011 to 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 7 May 2021, /statistics/649251/bt-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom, BT landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 ÌÇÐÄÆƽâ°æ, /statistics/649251/bt-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/ (last visited August 01, 2026)
BT landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 [Graph], Ofcom, May 7, 2021. [Online]. Available: /statistics/649251/bt-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
