Share of Virgin Media customers whose pay TV issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018
Characteristic
Share of respondents
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All Virgin Media customers who complained about cable, satellite or any other pay TV service in the past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How many times have you been in contact with [provider] in relation to this particular complaint so far?"
*492 is the number of respondents with respect to the 2018 quality of customer service report only
Citation formats
Virgin Media customers whose pay TV issue was resolved first contact UK 2013-2018
This statistic displays the proportion of Virgin Media pay TV users whose issue was completely resolved in one contact with their provider in the United Kingdom (UK) from 2013 to 2018. In 2018, a ** percent share of Virgin Media users reported their issue was resolved on first contact.
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Ofcom. (April 30, 2019). Share of Virgin Media customers whose pay TV issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/649362/virgin-media-customers-whose-pay-tv-issue-was-resolved-first-contact-uk/
Ofcom. "Share of Virgin Media customers whose pay TV issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018." Chart. April 30, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/649362/virgin-media-customers-whose-pay-tv-issue-was-resolved-first-contact-uk/
Ofcom. (2019). Share of Virgin Media customers whose pay TV issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/649362/virgin-media-customers-whose-pay-tv-issue-was-resolved-first-contact-uk/
Ofcom. "Share of Virgin Media Customers Whose Pay Tv Issue Was Resolved during Their First Contact with Virgin Media in The United Kingdom (Uk) from 2013 to 2018." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Apr 2019, /statistics/649362/virgin-media-customers-whose-pay-tv-issue-was-resolved-first-contact-uk/
Ofcom, Share of Virgin Media customers whose pay TV issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018 ÌÇÐÄÆƽâ°æ, /statistics/649362/virgin-media-customers-whose-pay-tv-issue-was-resolved-first-contact-uk/ (last visited July 26, 2026)
Share of Virgin Media customers whose pay TV issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: /statistics/649362/virgin-media-customers-whose-pay-tv-issue-was-resolved-first-contact-uk/
