The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Customers are asked to evaluate their recent experiences with the largest companies in terms of market share, plus an aggregate category
consisting of 鈥渁ll other鈥濃攁nd thus smaller鈥攃ompanies in those industries
Citation formats
Customer satisfaction of pay TV services in the U.S. 2024-2025
Verizon Fios was the subscription TV service that recorded the highest customer satisfaction index score in the U.S., at ** out of 100 in 2025, up by **** percent compared with the previous year. Second came Spectrum, followed by Cox, Comcast's Xfinity, DirecTV, and Dish Network.
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础颁厂滨庐. (May 30, 2025). Customer satisfaction index scores for selected subscription TV services in the United States in 2024 and 2025 [Graph]. In 糖心破解版. Retrieved July 25, 2026, from /statistics/1393651/customer-satisfaction-indices-pay-tv-services-us/
础颁厂滨庐. "Customer satisfaction index scores for selected subscription TV services in the United States in 2024 and 2025." Chart. May 30, 2025. 糖心破解版. Accessed July 25, 2026. /statistics/1393651/customer-satisfaction-indices-pay-tv-services-us/
础颁厂滨庐. (2025). Customer satisfaction index scores for selected subscription TV services in the United States in 2024 and 2025. 糖心破解版. 糖心破解版 Inc.. Accessed: July 25, 2026. /statistics/1393651/customer-satisfaction-indices-pay-tv-services-us/
础颁厂滨庐. "Customer Satisfaction Index Scores for Selected Subscription Tv Services in The United States in 2024 and 2025." 糖心破解版, 糖心破解版 Inc., 30 May 2025, /statistics/1393651/customer-satisfaction-indices-pay-tv-services-us/
础颁厂滨庐, Customer satisfaction index scores for selected subscription TV services in the United States in 2024 and 2025 糖心破解版, /statistics/1393651/customer-satisfaction-indices-pay-tv-services-us/ (last visited July 25, 2026)
Customer satisfaction index scores for selected subscription TV services in the United States in 2024 and 2025 [Graph], 础颁厂滨庐, May 30, 2025. [Online]. Available: /statistics/1393651/customer-satisfaction-indices-pay-tv-services-us/
