Type of complaint landline users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider
Characteristic
Billing and customer service
Repairs and installation
Service issues
Something else
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All who complained about the landline service in the past 6 months
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into?''
* varies for providers: BT (566), Sky (437), TalkTalk (340); Virgin Media (428)
Citation formats
Type of issue landline users would contact their provider for UK 2018, by provider
This statistic displays the type of issue for landline users during their most recent contact with their service providers in the United Kingdom (UK) in 2018, broken down by provider. An overall ** percent share of Virgin Media landline customers complained about billing and customer service issues.
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Ofcom. (April 30, 2019). Type of complaint landline users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/648958/type-of-issue-landline-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. "Type of complaint landline users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider." Chart. April 30, 2019. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/648958/type-of-issue-landline-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. (2019). Type of complaint landline users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/648958/type-of-issue-landline-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. "Type of Complaint Landline Users Would Contact Their Provider for during Most Recent Contact in The United Kingdom (Uk) in 2018, Broken down by Provider." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Apr 2019, /statistics/648958/type-of-issue-landline-users-would-contact-their-provider-for-uk-by-provider/
Ofcom, Type of complaint landline users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider ÌÇÐÄÆƽâ°æ, /statistics/648958/type-of-issue-landline-users-would-contact-their-provider-for-uk-by-provider/ (last visited August 01, 2026)
Type of complaint landline users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider [Graph], Ofcom, April 30, 2019. [Online]. Available: /statistics/648958/type-of-issue-landline-users-would-contact-their-provider-for-uk-by-provider/
