all TalkTalk customers who complained about broadband services in the past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How many times have you been in contact with [provider] in relation to this particular complaint so far?''
*563 is the number of respondents in the 2018 quality of customer service report only, and not 2013, 2014,2015, nor 2016.
Citation formats
Share of TalkTalk customers whose broadband issue was resolved first contact UK 2018
This statistic displays the share of TalkTalk broadband users whose service issue was completely resolved in one contact with their provider in the United Kingdom (UK) from 2013 to 2018. In 2018, 26 percent of TalkTalk broadband users reported their service issue was resolved in one contact.
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Ofcom. (April 30, 2019). Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom. "Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018." Chart. April 30, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom. (2019). Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom. "Share of Talktalk Customers Whose Broadband Issue Was Resolved during Their First Contact with Talktalk in The United Kingdom (Uk) from 2013 to 2018." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Apr 2019, /statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom, Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018 ÌÇÐÄÆƽâ°æ, /statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/ (last visited July 23, 2026)
Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: /statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/
