UK: net customers switching banks 2025| ��ƽ��

Net current account customers gained or lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in 1st quarter 2025

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Release date

July 2025

More information

Region

United Kingdom

Survey time period

January 1, 2025 to March 31, 2025

Supplementary notes

This data includes personal customers, small businesses and small charities that have switched using the Current Account Switch Service and received the benefits of the Guarantee and payment redirection services.

Citation formats

In the first quarter of 2025, Nationwide led UK banks in net current account gains through the Current Account Switch Service (CASS), which is operated by the Payment Systems Regulator. The bank attracted over * new current account customers during this period. In contrast, Barclays experienced the highest net losses, with more than * customers switching their current accounts to other banks.

How many customers switch current account in the UK?

Throughout 2024, more than 100,000 people in the United Kingdom switched from their main current account provider every month. Nationwide, the bank with the highest ratio of bank customers gained, saw more than **** customers join the bank for every one that left in the first quarter of 2025.

Customer growth of disruptor banks

The introduction of mobile-based digital banks such as Revolut and N26 has seen customers flock to disruptors by the millions. Low fees, ease of use, and a user-friendly interface have made disruptor banks a cause of concern to incumbents in the future. It is not only customers that have been attracted to these disruptors. Venture capital backed funding has enabled several online banks to reach unicorn status.