This statistic provides information on the share of retail bank customers, who are likely to stay with their primary bank in the next six months, listed for Western and Central European countries as of 2016. Nearly 61 percent of Western European clients expressed their wish to stay with their primary bank. In Central Europe, this share was lower, at just over 56 percent.
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Capgemini. (April 18, 2016). Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 21, 2026, from /statistics/408049/retail-banking-customer-loyalty/
Capgemini. "Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016." Chart. April 18, 2016. ÌÇÐÄÆƽâ°æ. Accessed July 21, 2026. /statistics/408049/retail-banking-customer-loyalty/
Capgemini. (2016). Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 21, 2026. /statistics/408049/retail-banking-customer-loyalty/
Capgemini. "Likelihood of Customers Staying with Primary Retail Bank for Western and Central European Countries as of 2016." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 18 Apr 2016, /statistics/408049/retail-banking-customer-loyalty/
Capgemini, Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016 ÌÇÐÄÆƽâ°æ, /statistics/408049/retail-banking-customer-loyalty/ (last visited July 21, 2026)
Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016 [Graph], Capgemini, April 18, 2016. [Online]. Available: /statistics/408049/retail-banking-customer-loyalty/
