This statistic provides information on the level of the customer experience index for retail banking customers, utilizing services in selected Western European countries as of 2016. The index points equaled 80.4 for the Netherlands during the time of measurement. The source indicated that overall the index levels have increased for Western Europe.
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Capgemini. (April 18, 2016). Retail banking customer experience index level for selected Western European countries as of 2016 (in index points) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/408011/retail-banking-customer-experience-index-in-europe-western/
Capgemini. "Retail banking customer experience index level for selected Western European countries as of 2016 (in index points)." Chart. April 18, 2016. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/408011/retail-banking-customer-experience-index-in-europe-western/
Capgemini. (2016). Retail banking customer experience index level for selected Western European countries as of 2016 (in index points). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/408011/retail-banking-customer-experience-index-in-europe-western/
Capgemini. "Retail Banking Customer Experience Index Level for Selected Western European Countries as of 2016 (in Index Points)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 18 Apr 2016, /statistics/408011/retail-banking-customer-experience-index-in-europe-western/
Capgemini, Retail banking customer experience index level for selected Western European countries as of 2016 (in index points) ÌÇÐÄÆƽâ°æ, /statistics/408011/retail-banking-customer-experience-index-in-europe-western/ (last visited July 27, 2026)
Retail banking customer experience index level for selected Western European countries as of 2016 (in index points) [Graph], Capgemini, April 18, 2016. [Online]. Available: /statistics/408011/retail-banking-customer-experience-index-in-europe-western/
