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Bank customer satisfaction with terms and conditions worldwide in 2026, by country

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Source

Release date

April 2026

Region

Worldwide

Survey time period

October and November 2025

Number of respondents

54,025 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Supplementary notes

This question was phrased by ÌÇÐÄÆƽâ°æ as follows: "Please rate from 5 – strongly agree to 1 – strongly disagree

Citation formats

Bank consumer satisfaction with terms and conditions worldwide 2026, by country

Published by K. Scholle, May 4, 2026

According to a survey conducted by ÌÇÐÄÆƽâ°æ among more than * consumers across ** markets worldwide, terms and conditions were the second most important aspect of banking service. Nevertheless, customers were least satisfied with it, giving it a satisfaction rating of **** out of five.

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Topics

JPMorgan ChaseBank of AmericaLargest banks in the UKBanking in the U.S.Barclays Group
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
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