The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank? (single-pick)." One selection of the following answers was possible:
- Very satisfied - Satisfied - Neither satisfied nor dissatisfied - Dissatisfied - Very dissatisfied - Don't know
The displayed figures were recorded based on the above question. The number of respondents differs in each survey update. More information on the methodology can be found here.
Citation formats
Satisfaction with primary bank in Germany 2019-2025, by quarter
Customer satisfaction with primary banks increased between 2019 and 2025 among bank account holders in Germany. According to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ, the share of bank account holders who were satisfied with their primary bank was ** percent in the fourth quarter of 2025.
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ÌÇÐÄÆƽâ°æ. (April 27, 2026). Share of customers satisfied with their primary banks in Germany from 1st half 2019 to 4th quarter 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1395374/satisfaction-with-primary-bank-in-germany/
ÌÇÐÄÆƽâ°æ. "Share of customers satisfied with their primary banks in Germany from 1st half 2019 to 4th quarter 2025." Chart. April 27, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1395374/satisfaction-with-primary-bank-in-germany/
ÌÇÐÄÆƽâ°æ. (2026). Share of customers satisfied with their primary banks in Germany from 1st half 2019 to 4th quarter 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1395374/satisfaction-with-primary-bank-in-germany/
ÌÇÐÄÆƽâ°æ. "Share of Customers Satisfied with Their Primary Banks in Germany from 1st Half 2019 to 4th Quarter 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 27 Apr 2026, /statistics/1395374/satisfaction-with-primary-bank-in-germany/
ÌÇÐÄÆƽâ°æ, Share of customers satisfied with their primary banks in Germany from 1st half 2019 to 4th quarter 2025 ÌÇÐÄÆƽâ°æ, /statistics/1395374/satisfaction-with-primary-bank-in-germany/ (last visited July 26, 2026)
Share of customers satisfied with their primary banks in Germany from 1st half 2019 to 4th quarter 2025 [Graph], ÌÇÐÄÆƽâ°æ, April 27, 2026. [Online]. Available: /statistics/1395374/satisfaction-with-primary-bank-in-germany/
