This statistic provides information on the percentage of retail banking customers in different countries around the world who reported having a positive experience with mobile banking. During the survey in 2012, it was found that 37 percent of retail banking customers in North America had a positive experience with mobile banking.
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Capgemini. (May 2, 2012). Share of retail banking customers that had a positive experience with mobile banking in 2012, by region [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/
Capgemini. "Share of retail banking customers that had a positive experience with mobile banking in 2012, by region." Chart. May 2, 2012. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/
Capgemini. (2012). Share of retail banking customers that had a positive experience with mobile banking in 2012, by region. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/
Capgemini. "Share of Retail Banking Customers That Had a Positive Experience with Mobile Banking in 2012, by Region." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 2 May 2012, /statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/
Capgemini, Share of retail banking customers that had a positive experience with mobile banking in 2012, by region ÌÇÐÄÆƽâ°æ, /statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/ (last visited July 26, 2026)
Share of retail banking customers that had a positive experience with mobile banking in 2012, by region [Graph], Capgemini, May 2, 2012. [Online]. Available: /statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/
