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Bank customer satisfaction with financial advice worldwide in 2026, by country

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Source

Release date

April 2026

Region

Worldwide

Survey time period

October to November 2025

Number of respondents

54,025 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Supplementary notes

The scores are an aggregate of several answers to various statements. The statements were phrased by ÌÇÐÄÆƽâ°æ as follows: "Please rate from 5 - strongly agree to 1 - strongly disagree the following statements:

  • Bank advisors are knowledgeable in their field of expertise
  • Advice is easy to understand
  • Upon making a recommendation, advisors point out costs,commissionand risksassociated with it
  • Advisors’ recommendations suit my life and financial situation
  • Documents are helpful (e.g. price lists, product information)

    • Citation formats

    Bank consumer satisfaction with financial advice worldwide 2026, by country

    Published by K. Scholle, May 4, 2026

    According to a survey conducted by ÌÇÐÄÆƽâ°æ among more than 54,000 consumers across 34 markets worldwide, consumers in general were satisfied with the financial advice offered by their banks. The global customer satisfaction rating stood at ****, with Indonesia scoring highest at **** index points. Nevertheless, customers were much more satisfied with the trustworthiness and digital services of banks.

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    * For commercial use only

    Basic Account

    For single users
    $0 USD
    Always free
    Access limited to Free Statistics. Premium Statistics are not included.
    • Free Statistics
    Based on your interests

    Starter Account

    For single users
    $199 USD
    per month, billed annually 1
    Buy now
    • Free Statistics
    • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

    Professional Account

    For teams of up to 99 users
    Talk to sales for pricing
    Contact us
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