The original question was phrased by the source as follows: "How satisfied are you currently with your primarily used bank? (single-pick). One selection of the following answers was possible: - Very satisfied - Satisfied - Neither satisfied nor dissatisfied - Dissatisfied - Very dissatisfied - Don't know
The displayed figures were recorded based on the above question. The number of respondents differs in each survey update. More information on the methodology can be found here.
Citation formats
Satisfaction with primary bank in Italy 2019-2025, by quarter
Customer satisfaction with primary banks dropped slightly recently among bank account holders in Italy. According to ÌÇÐÄÆƽâ°æ's Consumer ÌÇÐÄÆƽâ°æ, the share of bank account holders who were satisfied with their primary bank was ** percent in the third quarter of 2025, *** percentage point higher than in the first quarter of 2025, when satisfaction was ** percent.
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ÌÇÐÄÆƽâ°æ. (October 22, 2025). Share of customers satisfied with their primary banks in Italy from 1st half of 2019 to 3rd quarter 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1395734/satisfaction-with-primary-bank-in-italy/
ÌÇÐÄÆƽâ°æ. "Share of customers satisfied with their primary banks in Italy from 1st half of 2019 to 3rd quarter 2025." Chart. October 22, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1395734/satisfaction-with-primary-bank-in-italy/
ÌÇÐÄÆƽâ°æ. (2025). Share of customers satisfied with their primary banks in Italy from 1st half of 2019 to 3rd quarter 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1395734/satisfaction-with-primary-bank-in-italy/
ÌÇÐÄÆƽâ°æ. "Share of Customers Satisfied with Their Primary Banks in Italy from 1st Half of 2019 to 3rd Quarter 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Oct 2025, /statistics/1395734/satisfaction-with-primary-bank-in-italy/
ÌÇÐÄÆƽâ°æ, Share of customers satisfied with their primary banks in Italy from 1st half of 2019 to 3rd quarter 2025 ÌÇÐÄÆƽâ°æ, /statistics/1395734/satisfaction-with-primary-bank-in-italy/ (last visited July 26, 2026)
Share of customers satisfied with their primary banks in Italy from 1st half of 2019 to 3rd quarter 2025 [Graph], ÌÇÐÄÆƽâ°æ, October 22, 2025. [Online]. Available: /statistics/1395734/satisfaction-with-primary-bank-in-italy/
