Customer scores were calculated based on customers' overall satisfaction and likelihood of recommending each store. * This is the aggregation of several customer surveys, with varying survey counts and dates:
Technology shops: 3,527 respondents in July 2024. Furniture and homeware shops: 3,053 respondents in September 2023. Children and baby shops: 1,000 respondents in July 2024.
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United Kingdom: top high street retailers 2023/24, by customer satisfaction
According to a survey conducted in July 2024 in the United Kingdom, high street retailer Richer Sounds ranked as the top high street shop in terms of customer satisfaction, with ** percent. Mega retailer John Lewis scored ** percent, putting it in second place.
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Which?. (January 1, 2025). Leading high street retailers in the United Kingdom (UK) in 2023/24, by customer satisfaction rating [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?. "Leading high street retailers in the United Kingdom (UK) in 2023/24, by customer satisfaction rating." Chart. January 1, 2025. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?. (2025). Leading high street retailers in the United Kingdom (UK) in 2023/24, by customer satisfaction rating. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?. "Leading High Street Retailers in The United Kingdom (Uk) in 2023/24, by Customer Satisfaction Rating." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Jan 2025, /statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?, Leading high street retailers in the United Kingdom (UK) in 2023/24, by customer satisfaction rating ÌÇÐÄÆƽâ°æ, /statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/ (last visited August 04, 2026)
Leading high street retailers in the United Kingdom (UK) in 2023/24, by customer satisfaction rating [Graph], Which?, January 1, 2025. [Online]. Available: /statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
