| Characteristic | Share of respected customer experience criteria |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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Source
Sources
Release date
February 2018
More information
Region
France
Survey time period
February 2018
Number of respondents
145 brands
Special properties
retail trade brands; the number of businesses does not correspond to the total sample
Supplementary notes
According to the share of respected principles and experience criteria of the consumer. This benchmark (145 retailers in seven European countries) is based on eight omnichannel principles. As part of this study, Practicology has analyzed the performance of mobile sites, has carried out service requests, has created customer accounts, has signed up for newsletter and offer and has also visited physical shops.
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