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Main reasons for using artificial intelligence (AI) in retail and consumer product industries according to C-level executives in 2025

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Sources

Release date

March 2026

Region

Worldwide, Australia, Germany, India, Singapore, United Kingdom, United States

Survey time period

June and August 2025

Number of respondents

100 executives in retail and consumer products organizations*

Supplementary notes

This question was phrased by the source as follows: "Which are the most important reasons for using AI in the retail and consumer products industries?"

*The respondents were C-level in their organizations. Respondents were from Australia, Germany, India, Singapore, the United Kingdom, and the United States.

Citation formats

Main reasons for using AI in retail and CPG according to C-level executives 2025

Published by
F. Watty,
May 27, 2026

In 2025, * C-level executives in retail and consumer products organizations considered that enhancing customer experiences was an important reason to use artificial intelligence (AI) in their industries. Almost ** percent mentioned improving operational resilience and reducing costs as an important reason for using AI in the retail and consumer products industries.

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Topics

Artificial intelligence (AI) in European e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) in the NordicsArtificial intelligence (AI) in the United StatesArtificial intelligence (AI) in e-commerce
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