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Retail professionals that consider artificial intelligence (AI) will help improve customer loyalty in the retail industry in the United States in 2025

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Sources

Release date

July 2025

Region

United States

Survey time period

June 2025

Number of respondents

1,000 professionals working in retail*

Age group

18 years and older

Supplementary notes

*The survey included executives, managers, and individuals across marketing, IT, and data analytics.

This question was phrased by the source as follows: "To what extent do you agree or disagree with the following statement: AI will help us improve customer loyalty."

Citation formats

AI impact on customer loyalty in the retail industry in the U.S. 2025

Published by
F. Watty,
Mar 9, 2026

Almost ** percent of retail professionals agreed or strongly agreed that artificial intelligence (AI) will help them improve customer loyalty in the United States in 2025. Only *** percent disagreed with that statement.

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Retail technology in the UKE-commerce in the United Kingdom (UK)Retail trade in EuropeMultichannel retail in the UKClick and collect
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For single users
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Always free
Access limited to Free Statistics. Premium Statistics are not included.
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per month, billed annually 1
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