The source took into consideration AI/ML use in 11 categories of software:(Forecasting, Order Management, Order Fulfillment, Supply Chain/WHS Management, Merchandise Allocation, Pricing/Promotions, BI/Analytics, Loss Prevention, Sales & Mktg, HR/WFM/App Dev/Customer Service, Other).
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Impact of AI and ML use on retail performance 2022-2024
Retailers using artificial intelligence (AI) and machine learning (ML) technologies performed better than their competitors. Both in 2023 and 2024, retail companies using this kind of technologies saw a **** growth of their sales compared to the respective previous years. Similarly, their annual profit grew by roughly percent, outperforming retailers who did not use AI or ML solutions.
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IHL Group. (December 14, 2023). Impact of artificial intelligence (AI) and machine learning (ML) use on retail performance between 2022 and 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1453198/ai-and-ml-impact-on-retail-performance/
IHL Group. "Impact of artificial intelligence (AI) and machine learning (ML) use on retail performance between 2022 and 2024." Chart. December 14, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1453198/ai-and-ml-impact-on-retail-performance/
IHL Group. (2023). Impact of artificial intelligence (AI) and machine learning (ML) use on retail performance between 2022 and 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1453198/ai-and-ml-impact-on-retail-performance/
IHL Group. "Impact of Artificial Intelligence (Ai) and Machine Learning (Ml) Use on Retail Performance between 2022 and 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Dec 2023, /statistics/1453198/ai-and-ml-impact-on-retail-performance/
IHL Group, Impact of artificial intelligence (AI) and machine learning (ML) use on retail performance between 2022 and 2024 ÌÇÐÄÆƽâ°æ, /statistics/1453198/ai-and-ml-impact-on-retail-performance/ (last visited July 22, 2026)
Impact of artificial intelligence (AI) and machine learning (ML) use on retail performance between 2022 and 2024 [Graph], IHL Group, December 14, 2023. [Online]. Available: /statistics/1453198/ai-and-ml-impact-on-retail-performance/
