Cases reported through Practical Living Information Online Network System (PIO-NET) operated by the National Consumers Affairs Center. Until 2021, the number of cases was the sum for cosmetics, health foods, and beverages. From April 2021 onwards, the category covered all products.
Values have been rounded.
Citation formats
Number of consumer affair consultations on subscription services in Japan 2019-2023
In 2023, the number of consumer affair consultations related to subscription mail-order services in Japan amounted to around ** thousand cases. Consultation requests for subscription commerce were raised, in particular, by consumers aged 40 years or older.
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CAA. (June 14, 2024). Number of consumer affair consultation cases on subscription mail-order in Japan from 2017 to 2023 (in 1,000s) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1557878/japan-subscriptions-consumer-affair-consultation-number/
CAA. "Number of consumer affair consultation cases on subscription mail-order in Japan from 2017 to 2023 (in 1,000s)." Chart. June 14, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1557878/japan-subscriptions-consumer-affair-consultation-number/
CAA. (2024). Number of consumer affair consultation cases on subscription mail-order in Japan from 2017 to 2023 (in 1,000s). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1557878/japan-subscriptions-consumer-affair-consultation-number/
CAA. "Number of Consumer Affair Consultation Cases on Subscription Mail-order in Japan from 2017 to 2023 (in 1,000s)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Jun 2024, /statistics/1557878/japan-subscriptions-consumer-affair-consultation-number/
CAA, Number of consumer affair consultation cases on subscription mail-order in Japan from 2017 to 2023 (in 1,000s) ÌÇÐÄÆƽâ°æ, /statistics/1557878/japan-subscriptions-consumer-affair-consultation-number/ (last visited July 25, 2026)
Number of consumer affair consultation cases on subscription mail-order in Japan from 2017 to 2023 (in 1,000s) [Graph], CAA, June 14, 2024. [Online]. Available: /statistics/1557878/japan-subscriptions-consumer-affair-consultation-number/
