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American customer satisfaction index of customer experience benchmarks in 2025 and 2026

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Source

In cooperation with
Release date

February 2026

Region

Worldwide

Survey time period

January to December 2025

Number of respondents

14,210 completed surveys

Method of interview

Email survey

Citation formats

American customer satisfaction index of customer experience benchmarks 2025-2026

Published by K. Scholle, Jun 1, 2026

According to a survey conducted by the ACSI, American customers were very satisfied with the courtesy and helpfulness of staff, the quality and reliability of their respective banks, as well as the websites. Banks could do better with the number and locations of branches and ATMs and the competitiveness of interest rates. Overall, customers were more satisfied with American banks in 2026.

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