A survey conducted worldwide in 2024 points out the greatest challenges for companies when adopting the use of artificial intelligence (AI) in customer experience. Over ** percent see the need of specialized knowledge and lack of expertise as barriers when implementing this tool; while some organizations show resistance to adopting this technology and changing their processes, at around ** percent.
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Lumoa. (April 14, 2024). Main challenges encountered in implementing AI for customer experience uses in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 15, 2026, from /statistics/1490167/ai-implementation-customer-experience-challenges/
Lumoa. "Main challenges encountered in implementing AI for customer experience uses in 2024." Chart. April 14, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 15, 2026. /statistics/1490167/ai-implementation-customer-experience-challenges/
Lumoa. (2024). Main challenges encountered in implementing AI for customer experience uses in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 15, 2026. /statistics/1490167/ai-implementation-customer-experience-challenges/
Lumoa. "Main Challenges Encountered in Implementing Ai for Customer Experience Uses in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Apr 2024, /statistics/1490167/ai-implementation-customer-experience-challenges/
Lumoa, Main challenges encountered in implementing AI for customer experience uses in 2024 ÌÇÐÄÆƽâ°æ, /statistics/1490167/ai-implementation-customer-experience-challenges/ (last visited July 15, 2026)
Main challenges encountered in implementing AI for customer experience uses in 2024 [Graph], Lumoa, April 14, 2024. [Online]. Available: /statistics/1490167/ai-implementation-customer-experience-challenges/
