As of 2023, the two most popular uses for artificial intelligence (AI) in American and European companies were in process automation and customer or technical service. About ** and ** percent of the respondents claimed to currently use AI for such activities, respectively. A shift is expected to happen in two years, when about ** percent of the surveyed companies forecast to use AI in recruitment and human resources, contrasting with the current ** percent.
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Heidrick & Struggles. (October 17, 2023). Activities in which American and European companies are using artificial intelligence (AI) in 2023 and use forecast for 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1455572/ai-use-united-states-europe/
Heidrick & Struggles. "Activities in which American and European companies are using artificial intelligence (AI) in 2023 and use forecast for 2025." Chart. October 17, 2023. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1455572/ai-use-united-states-europe/
Heidrick & Struggles. (2023). Activities in which American and European companies are using artificial intelligence (AI) in 2023 and use forecast for 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1455572/ai-use-united-states-europe/
Heidrick & Struggles. "Activities in Which American and European Companies Are Using Artificial Intelligence (Ai) in 2023 and Use Forecast for 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Oct 2023, /statistics/1455572/ai-use-united-states-europe/
Heidrick & Struggles, Activities in which American and European companies are using artificial intelligence (AI) in 2023 and use forecast for 2025 ÌÇÐÄÆƽâ°æ, /statistics/1455572/ai-use-united-states-europe/ (last visited July 26, 2026)
Activities in which American and European companies are using artificial intelligence (AI) in 2023 and use forecast for 2025 [Graph], Heidrick & Struggles, October 17, 2023. [Online]. Available: /statistics/1455572/ai-use-united-states-europe/
