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Problems consumers face when resolving delivery issues with parcel companies in the United Kingdom (UK) in 2022

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Release date

March 2023

Region

United Kingdom

Survey time period

August 2022

Number of respondents

2,008 respondents

Age group

18 years and older

Special properties

consumers who experienced an issue with their parcel delivery in the last three months and tried to solve it

Method of interview

Computer-assisted telephone interviews (CATI)

Citation formats

Consumers' problems contacting parcel companies in the UK 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, Apr 25, 2023
In the United Kingdom (UK), over a quarter of consumers encountered difficulties when trying to resolve delivery issues in 2022. Of these problems, around percent of surveyed consumers reported that parcel companies responded too slowly. Similarly, roughly percent of shoppers contacted delivery companies multiple times before getting a response.
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