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Leading causes of dissatisfaction when shopping on social media in Singapore as of 2nd quarter 2021

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Source

Release date

October 2021

Region

Singapore

Survey time period

Q1 to Q2, 2021

Number of respondents

aprrox. 25,200

Special properties

survey was conducted among consumers and businesses across Thailand, Vietnam, the Philippines, and Singapore

Supplementary notes

Survey question: What areas of your shopping experience on social media are you dissatisfied with?

Citation formats

Causes for dissatisfaction with social media shopping Singapore Q1-Q2 2021

Published by
F. Watty,
Mar 1, 2022
According to a survey on social commerce in Singapore in 2021, ** percent of respondents stated that they were most dissatisfied with expensive shipping options when shopping on social media. It was followed by ** percent of respondents who were dissatisfied due to the lack of return or exchange policy provided by sellers on social media.
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