According to a May 2021 survey of consumers in the United States and Australia, ** percent of respondents indicated phone calls as their currently most used channel to communicate with a small business. E-mail followed, with ** percent of respondents reporting they usually use this channel. Text messages and messaging apps were the least used communication channels consumers turned to when in need of reaching a business, with ** percent and percent of respondents indicating these as their preferred methods.
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Podium. (July 22, 2021). Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 06, 2026, from /statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/
Podium. "Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021." Chart. July 22, 2021. ÌÇÐÄÆƽâ°æ. Accessed August 06, 2026. /statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/
Podium. (2021). Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 06, 2026. /statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/
Podium. "Most Used Communication Channels by Consumers in The United States and Australia to Reach Small Businesses as of May 2021." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 22 Jul 2021, /statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/
Podium, Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021 ÌÇÐÄÆƽâ°æ, /statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/ (last visited August 06, 2026)
Most used communication channels by consumers in the United States and Australia to reach small businesses as of May 2021 [Graph], Podium, July 22, 2021. [Online]. Available: /statistics/1261372/communication-channels-used-by-consumers-in-us-and-australia-to-reach-businesses/
