According to the source, the study includes data for "6,500 smartphone users, 650 in each of 10 countries."
The survey was conducted in 10 markets worldwide: Brazil, China, France, Germany, India, Japan, South Africa, Spain, United Kingdom, United States.
Original question: "How receive messages from companies via mobile"
Citation formats
Leading business communication channels for global smartphone users 2021, by platform
According to a survey of smartphone users in *** global markets conducted between *** and **, approximately in *** Android users reported receiving business messages via WhatsApp. By comparison, the share iOS users indicating they received business messages from companies via mobile on WhatsApp were ** percent of the total. The Japanese communication platform Line saw ** percent of iOS responders indicating it as their most common business mobile messaging channel used to receive messages from companies.
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Mobile Ecosystem Forum. (October 14, 2021). Most used mobile messaging channels to receive business communications for smartphone users worldwide as of January 2021, by platform [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1273205/most-used-business-message-channels-worldwide-by-platform/
Mobile Ecosystem Forum. "Most used mobile messaging channels to receive business communications for smartphone users worldwide as of January 2021, by platform." Chart. October 14, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1273205/most-used-business-message-channels-worldwide-by-platform/
Mobile Ecosystem Forum. (2021). Most used mobile messaging channels to receive business communications for smartphone users worldwide as of January 2021, by platform. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1273205/most-used-business-message-channels-worldwide-by-platform/
Mobile Ecosystem Forum. "Most Used Mobile Messaging Channels to Receive Business Communications for Smartphone Users Worldwide as of January 2021, by Platform." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 14 Oct 2021, /statistics/1273205/most-used-business-message-channels-worldwide-by-platform/
Mobile Ecosystem Forum, Most used mobile messaging channels to receive business communications for smartphone users worldwide as of January 2021, by platform ÌÇÐÄÆƽâ°æ, /statistics/1273205/most-used-business-message-channels-worldwide-by-platform/ (last visited July 26, 2026)
Most used mobile messaging channels to receive business communications for smartphone users worldwide as of January 2021, by platform [Graph], Mobile Ecosystem Forum, October 14, 2021. [Online]. Available: /statistics/1273205/most-used-business-message-channels-worldwide-by-platform/
