According to a survey of smartphone users conducted between *** and ** in *** markets worldwide, almost **** in ** respondents preferred receiving business communications via email. Both SMS and WhatsApp were favored by ** percent of respondents each, while only ** percent of respondents reported claiming Facebook Messenger as their first choice. Social video platform TikTok was favored by **** percent of the surveyed smartphone users, despite not being a traditional messaging channel.
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Mobile Ecosystem Forum. (June 16, 2021). Preferred messaging channels to receive business communications according to smartphone users worldwide from December 2020 to January 2021 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1263298/business-messaging-channels-preferred-by-smartphone-users-worldwide/
Mobile Ecosystem Forum. "Preferred messaging channels to receive business communications according to smartphone users worldwide from December 2020 to January 2021." Chart. June 16, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1263298/business-messaging-channels-preferred-by-smartphone-users-worldwide/
Mobile Ecosystem Forum. (2021). Preferred messaging channels to receive business communications according to smartphone users worldwide from December 2020 to January 2021. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1263298/business-messaging-channels-preferred-by-smartphone-users-worldwide/
Mobile Ecosystem Forum. "Preferred Messaging Channels to Receive Business Communications According to Smartphone Users Worldwide from December 2020 to January 2021." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 16 Jun 2021, /statistics/1263298/business-messaging-channels-preferred-by-smartphone-users-worldwide/
Mobile Ecosystem Forum, Preferred messaging channels to receive business communications according to smartphone users worldwide from December 2020 to January 2021 ÌÇÐÄÆƽâ°æ, /statistics/1263298/business-messaging-channels-preferred-by-smartphone-users-worldwide/ (last visited July 25, 2026)
Preferred messaging channels to receive business communications according to smartphone users worldwide from December 2020 to January 2021 [Graph], Mobile Ecosystem Forum, June 16, 2021. [Online]. Available: /statistics/1263298/business-messaging-channels-preferred-by-smartphone-users-worldwide/
