As of August 2020, around ** percent of the negative mentions of small and medium-sized businesses' WhatsApp accounts on their respective Facebook pages, Instagram, Twitter, and Reclame Aqui profiles addressed their slow customer service. More than one out of five (** percent) of the negative feedbacks complained about the inconsistency in automatic replies these enterprises had sent through the instant messaging mobile app.
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Decode. (October 9, 2020). Distribution of negative mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1200191/whatsapp-negative-mentions-smes-brazil/
Decode. "Distribution of negative mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type." Chart. October 9, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1200191/whatsapp-negative-mentions-smes-brazil/
Decode. (2020). Distribution of negative mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1200191/whatsapp-negative-mentions-smes-brazil/
Decode. "Distribution of Negative Mentions of Whatsapp Accounts of Small and Medium Enterprises on Social Media in Brazil as of August 2020, by Type." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 9 Oct 2020, /statistics/1200191/whatsapp-negative-mentions-smes-brazil/
Decode, Distribution of negative mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type ÌÇÐÄÆƽâ°æ, /statistics/1200191/whatsapp-negative-mentions-smes-brazil/ (last visited July 24, 2026)
Distribution of negative mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type [Graph], Decode, October 9, 2020. [Online]. Available: /statistics/1200191/whatsapp-negative-mentions-smes-brazil/
