| Characteristic | Share of respondents |
|---|---|
| Free shipping costs | 74% |
| Free shipping costs in case of return/refund of an item | 69% |
| Facilitate returns (mailbox, voice assistants, ...) | 62% |
| Guarantee delivery within 24 hours | 58% |
| Home delivery of an online purchase from a store (terminal, tablet, ...) | 56% |
| Offer online purchase and in-store collection (click & collect) | 56% |
| Offer online reservation and withdrawal in store (e-reservation) | 55% |
| Order delivery with exchange coupon not showing the item price | 54% |
| The possibility of completing an online order in the physical store | 48% |
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Source
Sources
Release date
November 2021
More information
Region
France
Survey time period
October 27 and 28, 2021
Number of respondents
1,017 respondents
Age group
18 years and older
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
The question was phrased by the source as follows: "Si les sites Internet proposaient chacune des options suivantes, cela vous inciterait-il à faire davantage vos achats de cadeaux de Noël sur Internet ?" ("If websites offered each of the following options, would it encourage you to do more of your Christmas gift shopping online?") Answered: yes certainly/probalby.
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