Tech savvy customers were defined as "customers that use online and mobile channels frequently to conduct transactions such as purchasing electronics, clothes, food and groceries, paying bills, etc."
Citation formats
Insurance customer satisfaction North America 2018, by tech engagement
This statistic shows the share of insurance customers with positive experience in North America in 2018, by level of technology engagement. In 2018, **** percent of tech-savvy insurance customers in North America had a positive experience, whereas **** percent of non-tech-savvy North American respondents reported having a positive experience.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Capgemini, & EFMA. (May 25, 2018). Share of insurance customers with positive experience in North America in 2018, by level of technology engagement [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini, und EFMA. "Share of insurance customers with positive experience in North America in 2018, by level of technology engagement." Chart. May 25, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini, EFMA. (2018). Share of insurance customers with positive experience in North America in 2018, by level of technology engagement. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini, and EFMA. "Share of Insurance Customers with Positive Experience in North America in 2018, by Level of Technology Engagement." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 25 May 2018, /statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
Capgemini & EFMA, Share of insurance customers with positive experience in North America in 2018, by level of technology engagement ÌÇÐÄÆƽâ°æ, /statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/ (last visited July 27, 2026)
Share of insurance customers with positive experience in North America in 2018, by level of technology engagement [Graph], Capgemini, & EFMA, May 25, 2018. [Online]. Available: /statistics/954824/insurance-customer-satisfaction-by-tech-usage-north-america/
