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Source
Sources
Release date
May 2014
More information
Region
United Kingdom
Survey time period
2014
Special properties
claimants
Method of interview
Telephone interview
Supplementary notes
The source specifies: "Important drivers of satisfaction with claims handling were determined using a statistical technique called Derived Importance. Derived Importance is based on determining the statistical association between the performance rating of an individual attribute and a broader performance criteria, in this case, overall satisfaction with the way in which the claim was handled", and "the Derived Importance scores have been converted into indices, where 100 is the average."
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