* Approximately 500 customers a year are surveyed across Northern Ireland and the Republic of Ireland for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period.
The source phrased the questions as the following" how likely they would be to recommend their provider’s [...] services to friends and family"
Citation formats
Bank of Ireland customer satisfaction in Northern Ireland 2020, by service
** percent of Bank of Ireland's Northern Irish customers in 2020 would recommend the bank's online and mobile services to friend and family. ** percent would recommend the overall service quality, and ** percent would recommend the overdraft services.
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Ipsos MORI. (August 17, 2020). Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 06, 2026, from /statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/
Ipsos MORI. "Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service." Chart. August 17, 2020. ÌÇÐÄÆƽâ°æ. Accessed August 06, 2026. /statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/
Ipsos MORI. (2020). Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 06, 2026. /statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/
Ipsos MORI. "Bank of Ireland Current Account Customer Satisfaction in Northern Ireland in 2020, by Service." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Aug 2020, /statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/
Ipsos MORI, Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service ÌÇÐÄÆƽâ°æ, /statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/ (last visited August 06, 2026)
Bank of Ireland current account customer satisfaction in Northern Ireland in 2020, by service [Graph], Ipsos MORI, August 17, 2020. [Online]. Available: /statistics/899191/customer-satisfaction-of-bank-of-ireland-customers-in-northern-ireland/
