The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."
Citation formats
Ratio of customers won or lost by Nationwide Building Society in the UK 2018-2020
At the end of 2017, Nationwide Building Society had more than ** million customers worldwide. As an indicator of customer satisfaction, no matter the size of a bank, one concern should be that of the number of customers switching away from a banks service outnumbering that of new customers switching to to the bank. During the first quarter of 2020, Nationwide Building Society bank saw a net gain of approximately ** thousand customers, one of the highest gains seen by a bank in the UK at that time reporting to the Current Account Switch Service in the UK. For a bank that has so many customers, to see two customers joining the bank for every one leaving is impressive, although higher ratios were seen, especially by online disruptors Monzo and Starling.
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ÌÇÐÄÆƽâ°æ estimates. (July 29, 2020). Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 05, 2026, from /statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ estimates. "Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020." Chart. July 29, 2020. ÌÇÐÄÆƽâ°æ. Accessed August 05, 2026. /statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ estimates. (2020). Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 05, 2026. /statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ estimates. "Ratio of Customers Gained or Lost by Nationwide Building Society in The United Kingdom (Uk) from The 2nd Quarter 2018 to 1st Quarter 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 29 Jul 2020, /statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ estimates, Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020 ÌÇÐÄÆƽâ°æ, /statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/ (last visited August 05, 2026)
Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020 [Graph], ÌÇÐÄÆƽâ°æ estimates, July 29, 2020. [Online]. Available: /statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/
