Figures were calculated by ÌÇÐÄÆƽâ°æ using the data published by the source.
The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."
Figures are rounded.
Citation formats
Ratio of customers won or lost by Halifax bank in the UK 2018-2023
It is important that as a bank, the ratio of customers joining is higher than those being lost to competitors. Between the second quarter of 2018 and the second quarter of 2023, Halifax bank saw an overall negative trend, with more customers switching away from their services than switching to. During the second quarter of 2023, Halifax bank had *** customers switching away from their services for every one switching to the bank.
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ÌÇÐÄÆƽâ°æ. (October 24, 2023). Ratio of customers gained or lost by Halifax bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 08, 2026, from /statistics/1099222/ratio-of-bank-customers-won-and-loss-by-halifax-bank-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ. "Ratio of customers gained or lost by Halifax bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023." Chart. October 24, 2023. ÌÇÐÄÆƽâ°æ. Accessed August 08, 2026. /statistics/1099222/ratio-of-bank-customers-won-and-loss-by-halifax-bank-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ. (2023). Ratio of customers gained or lost by Halifax bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 08, 2026. /statistics/1099222/ratio-of-bank-customers-won-and-loss-by-halifax-bank-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ. "Ratio of Customers Gained or Lost by Halifax Bank in The United Kingdom (Uk) from The 2nd Quarter 2018 to 2nd Quarter 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 24 Oct 2023, /statistics/1099222/ratio-of-bank-customers-won-and-loss-by-halifax-bank-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ, Ratio of customers gained or lost by Halifax bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023 ÌÇÐÄÆƽâ°æ, /statistics/1099222/ratio-of-bank-customers-won-and-loss-by-halifax-bank-in-the-united-kingdom/ (last visited August 08, 2026)
Ratio of customers gained or lost by Halifax bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023 [Graph], ÌÇÐÄÆƽâ°æ, October 24, 2023. [Online]. Available: /statistics/1099222/ratio-of-bank-customers-won-and-loss-by-halifax-bank-in-the-united-kingdom/
