In August 2020, received the highest score for quality of service amongst mobile and online banking services in the United Kingdom (UK). Monzo and Starling Bank, which came in first and second respectively are both UK-headquartered, app-only banks.
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Financial Conduct Authority. (January 14, 2021). Leading banks for online and mobile banking services in the United Kingdom (UK) as of August 2020 [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved August 03, 2026, from /statistics/1220242/quality-of-service-of-mobile-online-bank-accounts-uk/
Financial Conduct Authority. "Leading banks for online and mobile banking services in the United Kingdom (UK) as of August 2020." Chart. January 14, 2021. ÌÇÐÄÆÆ½â°æ. Accessed August 03, 2026. /statistics/1220242/quality-of-service-of-mobile-online-bank-accounts-uk/
Financial Conduct Authority. (2021). Leading banks for online and mobile banking services in the United Kingdom (UK) as of August 2020. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: August 03, 2026. /statistics/1220242/quality-of-service-of-mobile-online-bank-accounts-uk/
Financial Conduct Authority. "Leading Banks for Online and Mobile Banking Services in The United Kingdom (Uk) as of August 2020." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 14 Jan 2021, /statistics/1220242/quality-of-service-of-mobile-online-bank-accounts-uk/
Financial Conduct Authority, Leading banks for online and mobile banking services in the United Kingdom (UK) as of August 2020 ÌÇÐÄÆÆ½â°æ, /statistics/1220242/quality-of-service-of-mobile-online-bank-accounts-uk/ (last visited August 03, 2026)
Leading banks for online and mobile banking services in the United Kingdom (UK) as of August 2020 [Graph], Financial Conduct Authority, January 14, 2021. [Online]. Available: /statistics/1220242/quality-of-service-of-mobile-online-bank-accounts-uk/