Figures were calculated by ÌÇÐÄÆƽâ°æ using the data published by the source.
The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."
Figures are rounded.
Citation formats
Ratio of customers won by HSBC holdings plc bank in the UK 2018-2025
In early 2025, HSBC recorded relatively strong customer acquisition, with more clients joining than leaving. In the first quarter of 2025, the bank gained **** new customers for every one who switched away. This trend was consistent with 2024, when HSBC’s quarterly retention ratio remained above one throughout the year.
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ÌÇÐÄÆƽâ°æ. (July 21, 2025). Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 06, 2026, from /statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ. "Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2025." Chart. July 21, 2025. ÌÇÐÄÆƽâ°æ. Accessed August 06, 2026. /statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ. (2025). Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 06, 2026. /statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ. "Ratio of Customers Gained by Hsbc Holdings Plc Bank in The United Kingdom (Uk) from The 2nd Quarter 2018 to 1st Quarter 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 21 Jul 2025, /statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
ÌÇÐÄÆƽâ°æ, Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2025 ÌÇÐÄÆƽâ°æ, /statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/ (last visited August 06, 2026)
Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2025 [Graph], ÌÇÐÄÆƽâ°æ, July 21, 2025. [Online]. Available: /statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
