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Willingness to use selected messaging apps for customer service purposes in Colombia and Mexico in 2017

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Source

Release date

May 2017

Region

Colombia, Central and South America, Mexico

Survey time period

June 2017

Number of respondents

3,010*

Age group

18 years and older

Special properties

Only showing top three options from a larger list of messaging applications

Method of interview

Online survey

Supplementary notes

* The survey was carried out among 3,010 respondents from the following countries: Colombia, Germany, Mexico and the United States. The report does not provide a separate number for any of the countries.
Original question: "Are you willing to use any of the following to contact a company if you need assistance?"

Citation formats

Colombia & Mexico: use of messaging apps in customer service 2017

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