This statistic indicates the expectations of American consumers of using virtual assistants or messaging platforms to conduct purchases or obtain customer service in the next year, as of 2016. At that time, ** percent of respondents believed they would be making purchases via a messaging platform, such as Facebook Messenger, within a year.
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Aspect. (October 26, 2016). Consumer likelihood of purchasing or contacting customer service via virtual assistant or messaging platform, as of 2016 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/657241/united-states-consumer-expectations-of-chat-or-virtual-assistant-use/
Aspect. "Consumer likelihood of purchasing or contacting customer service via virtual assistant or messaging platform, as of 2016." Chart. October 26, 2016. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/657241/united-states-consumer-expectations-of-chat-or-virtual-assistant-use/
Aspect. (2016). Consumer likelihood of purchasing or contacting customer service via virtual assistant or messaging platform, as of 2016. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/657241/united-states-consumer-expectations-of-chat-or-virtual-assistant-use/
Aspect. "Consumer Likelihood of Purchasing or Contacting Customer Service via Virtual Assistant or Messaging Platform, as of 2016." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 Oct 2016, /statistics/657241/united-states-consumer-expectations-of-chat-or-virtual-assistant-use/
Aspect, Consumer likelihood of purchasing or contacting customer service via virtual assistant or messaging platform, as of 2016 ÌÇÐÄÆƽâ°æ, /statistics/657241/united-states-consumer-expectations-of-chat-or-virtual-assistant-use/ (last visited July 27, 2026)
Consumer likelihood of purchasing or contacting customer service via virtual assistant or messaging platform, as of 2016 [Graph], Aspect, October 26, 2016. [Online]. Available: /statistics/657241/united-states-consumer-expectations-of-chat-or-virtual-assistant-use/
