| Characteristic | Started online | Started in-store |
|---|---|---|
| Online - store | 46% | 8% |
| High street - store | 4% | 20% |
| Online – competitor / other website | 10% | 2% |
| Mobile app | 4% | 0% |
| High Street – competitor | 2% | 1% |
| Friend recommendation | 2% | 1% |
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Source
Release date
February 2016
Region
United Kingdom
Survey time period
November 2015 to January 2016
Special properties
KPMG UK employees and retailers*
Method of interview
Online survey
Supplementary notes
* Survey data was collected from over 1600 KPMG UK employees and 250 retailers during Black Friday and Christmas period (8 week period from November 2015 to January 2016).
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