| Characteristic | Share of respondents |
|---|---|
| Ability to check other store or online stock quickly | 40% |
| Self-service checkout | 36% |
| In-store wifi with fast, simple, login | 25% |
| Real time, personalized offers | 19% |
| Sales associates who can take payment without going to the cash register | 18% |
| Sales associates with tablets to show you alternative products | 16% |
| Using your mobile phone to pay for your shopping | 13% |
| Pay for an item through the store鈥檚 app | 11% |
| QR codes that allow you to access additional content | 9% |
| Video walls that show the product(s) selected and/or available | 7% |
| 鈥淢irrors鈥 that can share your picture with friends | 4% |
| None of the above | 16% |
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Source
Sources
Release date
March 2015
More information
Region
Worldwide
Survey time period
2014
Number of respondents
1,011 respondents
Method of interview
Online survey
Supplementary notes
Respondents had to rank their three most important factors.
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