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Percentage of bank customers in the U.S. who prefer to use the branch between 2006 to 2012

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Source

Release date

March 2012

Region

United States

Survey time period

2006 to 2012

Number of respondents

3,500 respondents

Supplementary notes

* Virtually domiciled customers utilize the branch infrequently and prefer to use remote channels for the majority of their transactions.

Citation formats

Branch preference - U.S. bank customers service transactions, 2006-2012

Published by ÌÇÐÄÆƽâ°æ Research Department, May 21, 2013
The statistic gives a breakdown of the results from a survey on consumer behavior with regards to banking. The survey included results gathered in 2006, 2011 and 2012 and shows the percentage of respondents who prefer to use the branch of their bank when carrying out various transactions or sorting out issues. In 2012, ** percent of respondents preferred to use their branch when resolving an issue, whereas in 2006 this amounted to ** percent.
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