retail banking customers of Canada's largest and midsize banks
Supplementary notes
The rating is based on a 1,000-point scale. Customer satisfaction was measured in the following segments: navigation, speed, visual appeal, information/content.Â
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Digital customer satisfaction with the leading banks in Canada 2025
In 2025, the * earned the highest customer satisfaction score for mobile and online banking services among Canada’s largest banks. TD Bank ranked second in mobile app satisfaction, while the Bank of Montreal took second place for online banking satisfaction.
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J.D. Power. (June 5, 2025). Customer satisfaction with online and mobile banking of the largest banks in Canada in 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/
J.D. Power. "Customer satisfaction with online and mobile banking of the largest banks in Canada in 2025." Chart. June 5, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/
J.D. Power. (2025). Customer satisfaction with online and mobile banking of the largest banks in Canada in 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/
J.D. Power. "Customer Satisfaction with Online and Mobile Banking of The Largest Banks in Canada in 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 5 Jun 2025, /statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/
J.D. Power, Customer satisfaction with online and mobile banking of the largest banks in Canada in 2025 ÌÇÐÄÆƽâ°æ, /statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/ (last visited July 25, 2026)
Customer satisfaction with online and mobile banking of the largest banks in Canada in 2025 [Graph], J.D. Power, June 5, 2025. [Online]. Available: /statistics/1551970/digital-banking-customer-satisfaction-largest-banks-canada/
