The statistic gives a breakdown of banking behavior in the United States in terms or whether customers prefer to use online banking or prefer to go to the branch personally in order to complete transactions or get advice. In this year, ** percent of customers, described by the source as virtually domiciled, preferred to withdraw funds online, whereas ** percent preferred to do it personally.
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Novantas. (March 21, 2012). Percentage of customers who prefer to use a branch for their various banking needs compared to virtual methods, in percent [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved August 04, 2026, from /statistics/258615/percentage-of-respondents-who-prefer-to-use-a-branch/
Novantas. "Percentage of customers who prefer to use a branch for their various banking needs compared to virtual methods, in percent." Chart. March 21, 2012. ÌÇÐÄÆÆ½â°æ. Accessed August 04, 2026. /statistics/258615/percentage-of-respondents-who-prefer-to-use-a-branch/
Novantas. (2012). Percentage of customers who prefer to use a branch for their various banking needs compared to virtual methods, in percent. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: August 04, 2026. /statistics/258615/percentage-of-respondents-who-prefer-to-use-a-branch/
Novantas. "Percentage of Customers Who Prefer to Use a Branch for Their Various Banking Needs Compared to Virtual Methods, in Percent." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 21 Mar 2012, /statistics/258615/percentage-of-respondents-who-prefer-to-use-a-branch/
Novantas, Percentage of customers who prefer to use a branch for their various banking needs compared to virtual methods, in percent ÌÇÐÄÆÆ½â°æ, /statistics/258615/percentage-of-respondents-who-prefer-to-use-a-branch/ (last visited August 04, 2026)
Percentage of customers who prefer to use a branch for their various banking needs compared to virtual methods, in percent [Graph], Novantas, March 21, 2012. [Online]. Available: /statistics/258615/percentage-of-respondents-who-prefer-to-use-a-branch/