The American Customer Satisfaction Index (ACSI) scores on a 0–100 scale at the national level, with 100 being the highest and best possible score. The ACSI is a national economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation span multiple economic sectors, over 40 industries (including e-commerce and e-business), more than 400 companies, and include several federal or local government services. No data for 2013 available as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
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American Customer Satisfaction Index scores for online travel websites 2000-2026
In 2026, the customer satisfaction score for online travel websites in the United States was ** out of 100 points. This represented an increase of *** point over the previous year.
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´¡°ä³§±õ®. (April 21, 2026). American Customer Satisfaction Index scores for online travel websites in the United States from 2000 to 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
´¡°ä³§±õ®. "American Customer Satisfaction Index scores for online travel websites in the United States from 2000 to 2026." Chart. April 21, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
´¡°ä³§±õ®. (2026). American Customer Satisfaction Index scores for online travel websites in the United States from 2000 to 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
´¡°ä³§±õ®. "American Customer Satisfaction Index Scores for Online Travel Websites in The United States from 2000 to 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 21 Apr 2026, /statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
´¡°ä³§±õ®, American Customer Satisfaction Index scores for online travel websites in the United States from 2000 to 2026 ÌÇÐÄÆƽâ°æ, /statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/ (last visited July 26, 2026)
American Customer Satisfaction Index scores for online travel websites in the United States from 2000 to 2026 [Graph], ´¡°ä³§±õ®, April 21, 2026. [Online]. Available: /statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
