The scores are an aggregate of several answers to various statements. The statements were phrased by ÌÇÐÄÆƽâ°æ as follows: "Please rate from 5 - strongly agree to 1 - strongly disagree the following statements:
The number of branches is sufficient
Waiting times(e.g. branch, hotline)are short
Employees are friendly
The bank is easily reachable (e.g. by phone or email)
If there are problems, they are resolved to my satisfaction
Citation formats
Bank consumer satisfaction with customer services worldwide 2026, by country
According to a survey conducted by ÌÇÐÄÆƽâ°æ among more than 54,000 consumers across 34 markets worldwide, consumers in general were satisfied with the customer services offered by their banks. According to the respondents, customer service was the third most important aspect of banking. The global customer service satisfaction rating stood at **** out of five, with Indonesia scoring highest at approximately **** index points.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
ÌÇÐÄÆƽâ°æ. (April 18, 2026). Bank customer satisfaction with customer services worldwide in 2026, by country [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
ÌÇÐÄÆƽâ°æ. "Bank customer satisfaction with customer services worldwide in 2026, by country." Chart. April 18, 2026. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
ÌÇÐÄÆƽâ°æ. (2026). Bank customer satisfaction with customer services worldwide in 2026, by country. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
ÌÇÐÄÆƽâ°æ. "Bank Customer Satisfaction with Customer Services Worldwide in 2026, by Country." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 18 Apr 2026, /statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
ÌÇÐÄÆƽâ°æ, Bank customer satisfaction with customer services worldwide in 2026, by country ÌÇÐÄÆƽâ°æ, /statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/ (last visited August 04, 2026)
Bank customer satisfaction with customer services worldwide in 2026, by country [Graph], ÌÇÐÄÆƽâ°æ, April 18, 2026. [Online]. Available: /statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
