The scores are an aggregate of several answers to various statements. The statements were phrased by ÌÇÐÄÆƽâ°æ as follows: "Please rate from 5 - strongly agree to 1 - strongly disagree the following statements:
It is easy to use the website (e.g.navigation,findinginformation)
The functionality of the website is good.
Online applications (e.g. loans, accounts or deposits) are easy to fill out
Online banking on the website is easy and intuitive
The bank’s app(s) is simple and intuitive to use
Citation formats
Bank consumer satisfaction with digital services worldwide 2026, by country
According to a survey conducted by ÌÇÐÄÆƽâ°æ among more than * consumers across ** markets worldwide, consumers in general were very satisfied with the digital services offered by their banks. Customers were asked to rate their level of satisfaction with the digital services of their bank on the scale of * - very dissatisfied to * - very satisfied. The global customer satisfaction rating stood at ****, with South Africa, Indonesia and Brazil scoring highest.
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ÌÇÐÄÆƽâ°æ. (April 18, 2026). Bank customer satisfaction with digital services worldwide in 2026, by country [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/1192188/bank-consumer-digital-services-satisfaction-score-worldwide-by-country/
ÌÇÐÄÆƽâ°æ. "Bank customer satisfaction with digital services worldwide in 2026, by country." Chart. April 18, 2026. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/1192188/bank-consumer-digital-services-satisfaction-score-worldwide-by-country/
ÌÇÐÄÆƽâ°æ. (2026). Bank customer satisfaction with digital services worldwide in 2026, by country. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/1192188/bank-consumer-digital-services-satisfaction-score-worldwide-by-country/
ÌÇÐÄÆƽâ°æ. "Bank Customer Satisfaction with Digital Services Worldwide in 2026, by Country." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 18 Apr 2026, /statistics/1192188/bank-consumer-digital-services-satisfaction-score-worldwide-by-country/
ÌÇÐÄÆƽâ°æ, Bank customer satisfaction with digital services worldwide in 2026, by country ÌÇÐÄÆƽâ°æ, /statistics/1192188/bank-consumer-digital-services-satisfaction-score-worldwide-by-country/ (last visited August 03, 2026)
Bank customer satisfaction with digital services worldwide in 2026, by country [Graph], ÌÇÐÄÆƽâ°æ, April 18, 2026. [Online]. Available: /statistics/1192188/bank-consumer-digital-services-satisfaction-score-worldwide-by-country/
